Return Policy for Tommy Cool Air

At Tommy Cool Air, customer satisfaction is our top priority. We aim to ensure you are completely happy with your purchase. However, if you encounter any issues, we are here to help.

Return Eligibility

Products can be returned under the following conditions:

Return Process

  1. Initiate a Return: Contact our customer support team at [email protected] or call us at 361-852-4450. Provide your order number, a description of the damage, and any supporting photos.
  2. Approval: Once your return request is reviewed and approved, you will receive instructions on how to return the item.
  3. Return Shipping: Pack the item securely to prevent further damage during transit. You are responsible for shipping the product back to us unless otherwise stated.
  4. Replacement or Refund: Upon receiving and inspecting the returned item, we will process your replacement or refund. Refunds will be credited to your original payment method.

Important Notes

Shipping Information

Our standard shipping timeframe is 1 to 3 business days. We strive to deliver your products as quickly as possible. Please contact us if you experience delays beyond this timeframe.

For further assistance, please reach out to us at [email protected] or visit our website at www.tommycool.com.

Thank you for choosing Tommy Cool Air!